On the Rocks Guesthouse

“Misleading "sea view" and terrible customer service”

Beware of their bait‑and‑switch tactic: they only have two good rooms out of five and will try to dump you into a small room with a bad view, even though the ads promise a sea view. We paid extra for a sea‑view room, but the listing was misleading; the only way to actually see the ocean was by sticking your head out the window and looking sharply to the left. The photo in the ad clearly wasn’t taken from this room. We raised the issue with staff upon arrival, but they said we’d have to pay a large extra fee to switch rooms. We spent 25 minutes at reception trying to sort it out, and none of the other rooms were available, so they failed to offer a reasonable solution. Only after we left and contacted them did the hotel offer a free upgrade, but it was too late. Do NOT book this place; you’ll overpay for false advertising and leave highly disappointed.

Saskia·Il y a 2 semaines

The location and breakfast were solid, but the original booking didn’t say the bathroom was separate from the bedroom, so we had to upgrade. There was no Wi‑Fi in the room.

De·Il y a 3 semaines

“Nice place, just a few improvements necessary”

The view was great and the room was spacious, but we booked late and the front desk didn’t know about it, so they couldn’t give us any restaurant tips. When we checked out, our registration form with personal details was still on the desk. Breakfast looked tidy with the chef in whites, but the eggs were poorly poached, and the scrambled eggs were greasy, more like a chopped‑up omelette than anything else.

Williams·Il y a 3 semaines

“Poor service”

We were double booked, no alternative was offered, and we were left stranded.

Jeanine·Il y a 4 semaines

“Excellent staff and accommodation”

The staff member was very welcoming and met all our needs.

Geotwitcher·Il y a un mois