“The host is the problem, not the property.”
Everything was fine in the room, but I had to arrive early to confirm the booking because I never got a confirmation text or email. When I got there, the host said my name wasn’t on the list, so I had to explain to her. I waited more than an hour for her to reply that she wasn’t at fault, even though check‑in was at 3 pm and I knew that. I was ready to leave and ask for a refund or find another hotel because the staff were unhelpful. She didn’t tell us how to reach the room or give any instructions, and she took over an hour to answer each question. No updates on where to get the keys either. I’ve booked there before and know where to get the keys, but the host’s attitude was poor. The key was eventually there, and the room itself was okay, but the host’s service was lacking.
FerlyIl y a 9 mois