“Great place”
We’re repeat guests, which says a lot. The pool area is fantastic, the deluxe rooms are the best size, and the à la carte food is excellent and very reasonably priced. Reception day staff and the evening bar team are excellent, especially Basak, who offers superb customer service, is friendly, and has a very contagious laugh. Our room was great, and a balcony would have been nice if not for the trees—see the picture. Unfortunately, rain started leaking through the ceiling and down the walkways around 11:00 pm. I couldn’t reach reception, so I had to wander the hotel. Eventually, Basak called the man on duty, who told us to pack and call him so he could help us move. I couldn’t find him, so we moved ourselves. I was a bit disappointed that no one asked how we were the next day. Reception told us to write a review. That’s fine—these things happen—but the reception should have been staffed to support guests. The next day we left, but rain was still pouring into our new room and into the reception area. It never ruined our holiday; we still had a fab time.
Angelaएक हफ़्ते पहले