“Don’t believe the rating. Don’t go there.”
Very disappointing and not a 5‑star experience at all. The room was dirty and poorly maintained, with stains on furniture, curtains, and towels, rust, accumulated dirt, dirty jacuzzi water, and a strong toilet smell that lingered even after housekeeping arrived. The food and overall condition of the hotel were far below a 5‑star standard. I wanted to leave the evening I arrived, but was told I had to wait until the manager came the next morning. I booked four nights but stayed only one. When I asked to cancel and refund the remaining three nights, the manager argued with me, was extremely unpleasant, and even claimed that I wanted to leave for a completely different reason that I had never mentioned. The whole process took around four exhausting hours before she finally agreed to contact and approve the refund. The experience was so stressful that at one point I ended up crying. I genuinely cannot understand how this hotel currently has an 8.1 rating. The cleanliness, maintenance, food, and handling of my complaint were unacceptable for a 5‑star resort. Honestly, it is a shame.
Amit·2 हफ़्ते पहले