“Staff is awful”
The beds were comfy. The overall stay was okay, but when we checked out the next morning we had to deal with the slowest, most unorganized, and rude person behind the desk. His name was Frank and I stood there for over 25 min while he checked a guest in. The questions and nonsense he asked the guest were unreal. The guest simply asked if he could leave a room key at the front desk for his roommate when he arrived, and Frank made him not only write the guest’s name on the envelope but also, for some unknown reason, he thought it was important he had the guy’s number. Then he had to call someone about it and took another 10 min before finally handing the guy’s key over. I asked for my cash deposit back and he slowly lifted the tile tray, then put it back, then lifted it again, slowly walked around, then told me he had to call housekeeping to make sure the room was OK (which I understand but why it took 10 min of this going on before he called them). I told him my car had been running this whole time outside and I needed to go. After he hung up, he took his time shuffling around looking for a pen to write out a receipt that I received my money… I said I hadn’t received it yet so I wouldn’t sign it until I did. After pushing the paper and pen toward me again I repeated myself. He FINALLY handed me my cash and I signed the paper and left. I was there over a half‑hour in total. There was another guest that let me go in front of him which was so nice and he told me he had been standing there over a half‑hour just to get a room key. Utterly ridiculous. Also the back door to the motel was left unlocked all night long. I would never stay here again.
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