Dumbleton Hall Hotel

Right after checking in, a staff member swiped the key card and walked into my room without knocking; when I noticed, they didn’t offer a proper apology. This is unprofessional, and I expect the hotel to update me on the investigation and any disciplinary action taken.

Yexuan·6 दिन पहले

“Expensive,? yes. The most memorable hotel experience in a life time , yes.”

Everything matched my expectations perfectly, and there’s nothing to criticize.

Andrew·एक हफ़्ते पहले

“Good, but needs to do better.”

This could (and I'm sure will) be an outstanding place to stay. It is fairly recently reopened after a big renovation, and I believe it is under new ownership, so there will be a bedding in period. There are some tweaks required in staff training if the owners want to provide a true 5 star experience to their guests. Some staff were excellent, particularly in the restaurant. Others were not so exemplary. The room was ok, although the decor was not to our taste, and I struggle to think whose taste wallpaper covered in beetles would appeal to. A good size for one night, and the bathroom was nice. Food in the Cedar restaurant was good, but didn't blow us away, and the portions were small. I think most people want good, hearty, wholesome food these days, and prefer to leave a restaurant feeling full. The head waiter/restaurant manager was excellent, however, and really looked after us well. This is trying to be a 5 star hotel, and has priced itself at that level, but it falls short of the quality of many of its competitors in the area, particular where service standards are concerned. We waited a long time for a member staff to appear when we arrived to check in, and there was no apology offered for keeping us waiting. I don't know if the hotel is understaffed, or if they operate on a skeleton staff on a Sunday, but this is not something we've experienced at a 5 star hotel previously. Breakfast was fairly disappointing. Room decor, as I've mentioned, was not to our taste. Hotel grounds weren't very well maintained

Edward·एक हफ़्ते पहले

“We have booked again, which says it all.”

The room was super comfortable and quiet. The staff were kind, friendly, and very professional. The restaurant, its staff, and the food were all excellent.

Jane·2 हफ़्ते पहले

“A spectacular setting with huge potential but let down by poor service”

The location and setting were absolutely spectacular, and we enjoyed wonderful weather throughout our stay. The bedroom was clean, which is crucial for us, and the food was good. The real highlight was the chocolate cake—definitely the best chocolate cake we’ve ever had and the most memorable part of our visit. The biggest let‑down was the lack of attention to detail and overall service standard. The bedroom had no mirror, the shower was tiny with no place for toiletries, and some communal areas needed more cleaning, especially the downstairs mirrors and the inside of the windows. Service was very slow and it seemed like there were too few staff. At one point no one was at the bar to serve us, and on another we had to wander the property to find a staff member. During dinner we struggled to get the attention of a waitress and felt almost invisible. Oscar was the exception, working incredibly hard, but at breakfast he seemed to be handling everything alone without enough support. Checkout was also disappointing; the receptionist didn’t ask how our stay had been and seemed disengaged and uninterested. Overall, this beautiful property has huge potential, but staffing, service, cleanliness of communal areas, and practical details need major improvement.

Alex·3 हफ़्ते पहले