Ovenro Hotel Yala, Kataragama

Friendly staff and a great spot, but the overall experience fell short. When we asked for bed sheets, the hotel insisted guests bring their own, which is unreasonable for a hotel; basic bedding should be provided. The service didn't match our expectations, and I wouldn't recommend this place to anyone looking for standard comfort and proper hospitality. It might be run by a young family still learning the ropes, and while I understand that everyone starts somewhere, this issue needs fixing. The owner should ensure the staff receive basic hospitality training and understand the minimum standards expected of accommodation providers. I hope the owner takes this feedback constructively and makes the necessary improvements so future guests can enjoy a more comfortable and professional stay.

Dinesh·3 हफ़्ते पहले

The location is perfect—you can even walk to the temple. The staff were very friendly and helpful, and the food was delicious. However, there was confusion with the room booking. For four adults it asks you to book two rooms, but the property contacts you and says one room is sufficient for five people. Once you take one room, they only provide free breakfast for two people. There were a lot of mosquitoes in the room, and they don’t have mosquito nets or repellants, so I couldn’t sleep properly.

Tharinda·एक महीने पहले

The bathrooms were not clean.

Shun·2 महीने पहले

We booked a triple room that turned out to be spacious, clean, and comfortable, with plenty of room for our stay. The host was friendly, helpful, and welcoming, and the swimming pool was clean and well-maintained. The hotel sits right next to the Manik River, giving a peaceful, beautiful vibe and easy access to the river and surrounding nature. Overall, it was a very pleasant and comfortable stay, highly recommended. The only small drawback was that towels weren’t provided in the room, though I didn’t request them, so they might be available on request.

Sashika·2 महीने पहले

The rooms were clean and spacious, a solid 10/10.

Ramesh·2 महीने पहले