Boulan South Beach

“perfect. coming back next year”

The location was spot‑on and the room was just what a family of three needed; it was all great, thanks.

Mariusz·3 दिन पहले

“Passable”

Pas pris de petit déjeuner, emplacement parfait. Ménage, piscine hors service

Jacques·एक हफ़्ते पहले

Bra läge, bra rum, stor altan. Under vår vistelse var poolen avstängd, vilket var synd då det var den stora anledningen till att vi valde hotellet. Man erbjöds att gå till grannhotellet, vilket var okey men då självklart ont om platser när fler ska samlas på begränsad plats. En heads-up om att poolen är stängd under en vecka kan man verkligen kräva!

Bark·एक हफ़्ते पहले

“The location was close to the Convention Centre venue! Don’t want to stay there again”

The location was fine, but the breakfast options were very disappointing.

Jason·एक हफ़्ते पहले

“Same annoying story, different visit. Front desk staff sour the experience.”

I keep coming back to Boulan even though I’ve had frustrating interactions with staff, a lack of responsiveness, and dismissive or simply unpleasant behavior from hotel personnel. The bellmen, valet and housekeepers are excellent. I return because of the in‑suite laundry, location and balcony. I usually split my stay between Brickell and SoBe and have visited 5 times this year, but the hotel doesn’t seem to value loyalty. The front desk staff on the day/evening shift need to be replaced by people who genuinely care about their guests. I asked for hangers 4 times, and there wasn’t a single one in my suite. I told the front desk twice that I chose to stay with them again for my birthday, or that it was my birthday— not a smile, not a single happy birthday. When requesting items, I was often ignored or pacified with an answer that had no follow‑through. On my fourth attempt to obtain hangers, I spoke with the day manager who was very sweet, always smiling… and she apologized and made me finally feel seen/heard. She said she was having something sent up for me, however 3 hours later, still nothing. When I called downstairs to inquire, the male employee was very short and condescending and made me feel like I was being impatient. It soured another experience with Boulan, it is a shame, because I have tried over and over (different visits) to be patient, understanding and remain a loyal guest. My expectations are to be seen, heard, valued, acknowledged and appreciated as a valued guest. To have staff smiling, attentive, respectful, accommodating and welcoming. On my last day, I was unable to remain as a guest at the hotel as they were booked solid for a convention. I returned and asked if I could pay to store my luggage until my transport to the airport-4 hrs. The male front desk person who I dealt with for the previous 4 days of my stay (multiple interactions), didn’t remember me, couldn’t remember my name or who I was and literally took 5 minutes to look me up in the computer from the day before— it was embarrassing and I felt like I was invisible. He treated me like a homeless person off the street. They declined to accommodate my simple request. This was not the experience I expect.

Melissa·2 हफ़्ते पहले