Aero Auckland Airport

The location was good relative to the airport, but overall the room was unclean with stains on the sheets and carpet, and a strong food odor in the corridor leading to the rooms.

Castella·5 दिन पहले

The room was moldy and dirty, with pimple patches in the bathroom, bugs on the floor, water‑leak evidence on the ceiling, a broken bench, and exposed wires. When I reported this, staff promised a full refund, but a month later I’m still waiting and have been ignored by staff and a lawyer’s letter. My daughter’s health issues would have been worsened by this condition.

Taryn·5 दिन पहले

“TERRIBLE/HORRIBLE/DISGUSTING”

The only thing worthy of speaking about in this property is the bed. It is comfortable, we had a good enough sleep. There are so many things about this property to speak about! The list is endless! Where to start!! 1. blood on the front door on entrance. 2 towels only, no bath mat, no hand towel, no face washs. Bathroom had two body lotions, no hand wash for the basin. The shower leaked from the pipe and out the door as well. we had to use the two towels we had to dry the pool of water up. no toilet brush to wash the bowl. very much neeed as i had diarrheoa after eating the seafood platter! The walls were filthy; black, blood, make up smudge. The room was not vaccumed! Dust everywhere!!! The filth of dust and dirt on the back of the TV, window and slide door. The batteries for the tv were flat. we had to use the AC batteries. The AC was rattly all night!! It was horrible. On arrival I rang reception. There is an option to have a call back. I did not receive that! This morning we asked for 2 more towels. We waited far too long, so ended up going to get them ourselves. As we were not attended too on arrival, following the call back option, we were so buggered as we had travelled 3 hours, that we just gave up caring. I was not offered a refund or any solution. I asked for the manager to call me once on duty. I have not received a call at all!!!! Never again!!!

Rosa·5 दिन पहले

“I won't stay there again.”

The venue’s name didn’t match the booking, and the reception was separate from where I stayed. My room opened onto the car park with no security, making me feel unsafe. The TV was stolen, the room was in very poor condition with patched plaster that rubbed into the carpet, a missing kitchen door, a missing plumb from the bathroom sink, and slow Wi‑Fi. My colleague and I had to pay extra for safety at a hotel across the road.

Anita·6 दिन पहले

“One night stand”

Good shower. Comfortable bed. Bit run down. Carpet old and worn. Maintenance needs more attention to detail

Graeme·एक हफ़्ते पहले