We liked the hotel overall, the room was nice, the pool was great, the staff at the pool bar were friendly, and the food was amazing. However, the reception was very unpleasant when we checked in; one receptionist was rude and dismissive because we are a mixed couple—Moroccan and Slovakian—and she talked about us to her colleague as if we didn’t understand. She offended me by how she treated us, pointed at my passport photo and my husband's ID, avoided eye contact, and gave us no welcome. Then she handed all the paperwork over to a male colleague who asked the questions she couldn’t answer, but his professional experience and bubbly personality salvaged the situation. She shouldn’t be working at reception if she knows nothing about customer service and can’t control her facial expressions—very upsetting.
Magdalena2 दिन पहले