Cleveland Marriott Downtown at Key Tower

“Wasn’t time for a wedding and it gave me a rest away from the group and I love me to recharge and reset”

The hotel sits right in the middle of everything, making it super convenient for getting around.

Kyle·5 दिन पहले

“The Location is good, staff is friendly!”

The breakfast was decent, and the location works well for exploring downtown activities.

Scott·2 हफ़्ते पहले

“Fine”

The spot was great, but the price felt way too steep for what you get.

Vittoria·2 हफ़्ते पहले

We asked twice for a pillow and blanket, yet nobody ever came to deliver them.

Meggin·2 हफ़्ते पहले

“Terrible customer service”

After an event we were hungry and left the hotel, but a guest‑services staff member suggested we order food through the hotel’s app; the app was confusing and we had to go to the front desk for help, which they didn’t know how to use, so we were redirected to the bar. Finally we managed to place an order, but the delivery promised 25‑35 minutes never arrived on time; over an hour later a single bun appeared at our door, and after calling the front desk we were told the rest of the meal was on the way. Another 25 minutes passed before the food arrived, and it was cold, the burger lacked a bun, and my wife’s sandwich was soggy as if it had been dunked in water. We took the food back to the front desk, where a manager offered to waive the bill and give us something else for the inconvenience, but we still went hungry that night. Two months later, every call to customer service has just been a run‑around with no resolution, which feels unacceptable for a Marriott.

Richard·एक महीने पहले