“Ótima estrutura e café da manhã, mas atendimento dos recepcionistas que deixa muito a desejar.”
The breakfast was delicious and definitely one of the highlights of our stay. The room was spacious, with many windows that offered great ventilation and natural light, making the space even more pleasant. The hotel’s décor deserves praise for its taste and aesthetic care. The areas are beautiful, welcoming, and comfortable, giving us the calm we were looking for. Overall, we liked the physical structure of the place, which met all our expectations. It’s a hotel with many strengths and the potential to give guests an excellent experience. The reception service was disappointing. Except for one staff member who showed some kindness, the others seemed perpetually in a bad mood, giving off an indifferent vibe and little willingness to help guests. One receptionist didn’t even greet us when we arrived. Another who attended us directly was not very cordial or welcoming; it felt like he was doing us a favor. We’re simple people, we don’t expect red carpet treatment, but a smile isn’t harmful. I understand everyone faces personal and professional challenges, but that doesn’t excuse rude or indifferent service, especially in a hospitality setting where friendliness should be a priority. I’m from Rio Grande do Sul and couldn’t help but think about the image we’re projecting to outsiders: rude, rough, and ill-mannered? We’re much more than that! Hospitality is part of our identity, and it’s sad when those who should welcome visitors give such a negative impression. We didn’t expect special treatment, just the basics: politeness, respect, cordiality, and maybe a smile. Unfortunately, even that seemed missing. Another issue worth noting is the extra charge of R$ 25.00 per day for parking. While I understand the hotel may have a policy for that service, the fee feels unreasonable given the conditions, as the parking is completely uncovered, exposing cars to sun, rain, and other weather. I believe such a charge should come with a minimally comparable structure. We left truly disappointed.
Giovani4 दिन पहले