“Nasty and Stank Place with BRUNA!”
Nothing good. Just horrible. The property manager Bruna and her housekeeping team ruined my 5‑night stay. Bruna was unprofessional, rude, and showed no customer‑service training—no respect or decorum, just a vibe of narcissism. She had workers come to clear the backyard with loud machinery, woke us up, and didn’t give any heads‑up or communication. She responds to messages after a whole day, showing no urgency. The housekeeping staff knocked on my door the day before checkout and told me to leave, claiming I should have left, even though I still had one night booked. I showed her my reservation, and she didn’t apologize or explain. I mentioned it to Bruna, and she called me a liar and denied it (see screenshot), literally gaslighting me. On top of that she insinuated I was involved in a key theft from room 4 opposite mine, which made no sense and was nasty. She treats guests like trash and gaslights them. The cleaning was subpar: they only removed duvet covers, leaving the blanket inside smelling bad. The green pillow had dried‑up semen stains—semen! The room had dirty, smelly socks from the previous guest behind the clothes‑hanger rail that stank the whole room. I’m traumatized from the stay. You’d think a business would at least be clean and behave properly, but Bruna is bad news.
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