“Great place, but poor rooms on this occasion”
The facilities were excellent: many pools, plenty of beds, a good gym, and a breakfast buffet that offered a wide variety, even catering well to vegan guests. The staff were friendly, and the Hilton‑linked amenities were accessible. Rubi’s bar served great drinks and food. However, the two rooms we booked fell short of the usual quality. Room 019 had an ant infestation that required a full can of ant spray, and the cleaners failed to remove the dead ants from the bedroom and bathroom. The back door didn’t lock properly, which was concerning for a ground‑floor stay with a triple‑locking front door; it was fixed quickly but sometimes the lock would open on its own during the day, so it still felt unsafe. Additionally, the toilet seat was broken, the air‑con was non‑functional, and the towel rails stayed on permanently. Room 023 was nicer, but on two evenings there was loud water running in pipes above the room, which required engineers to shut off the valves – an unnecessary hassle. We have stayed here before and would likely return, but we will avoid these rooms in the future.
Stephen6 दिन पहले