Lua Lua Hostel Las Palmas

The vibe around the hostel is great, especially with the volunteers in charge; Carlos is very attentive and eager to help with anything. I’ve been able to understand my booking because I’ve felt very comfortable. Occasionally there are a few odd guests, but that’s normal around the island!

Posada·2 हफ़्ते पहले

The staff were attentive and helpful.

Boquerone·2 हफ़्ते पहले

“Siempre voy a este Hostel y es cómodo y muy recomendable”

Clean and central.

El·2 हफ़्ते पहले

“SHOCKING, HUMILIATING AND DEHUMANISING TREATMENT FROM STAFF — COMPLETELY UNACCEPTABLE”

Out of respect for myself and the way I was treated, there is honestly nothing I can say that I liked about this property. I experienced extreme and deeply upsetting treatment that I consider completely unacceptable. The owner took no accountability for what happened and never apologised to me. I was left feeling deeply humiliated, unwelcome and unsupported. Please see the section below for the full details of what happened. During my stay, I also experienced behaviour that made me feel deliberately targeted and bullied. On occasions when I was inside a bathroom cubicle, the lights were switched off even though staff had seen me enter. To reach the cubicle, I had to walk past the sink area, so they were aware that I was inside. This happened in a way that felt deliberate and extremely distressing. I was also asked whether I was drunk despite the fact that I do not drink alcohol. I felt that I was repeatedly being mocked, challenged and treated as though there was something wrong with me. Combined with the comments made about my sanity and mental health, this was absolutely horrific and left me feeling extremely uncomfortable and humiliated. No one should be treated this way. I arrived at Lua Hostel after spending a week at another hostel that’s advertised itself as “work” and “relax” space …where I had repeatedly been kept awake by noise outside my room from the kitchen/ common room, sometimes from around 11pm until 4am. I had made a polite complaint because I was simply trying to sleep, work and have the advertised quiet hours respected. I arrived here hoping for a fresh start and somewhere quieter. Instead, I was met with an extraordinary level of hostility from a volunteer staff member. He told me that the previous hostel had apparently given them “warnings” about me. He called me “crazy”, said he thought I was “bipolar or something”, and told me: “Whatever is wrong with you, we don’t want you here.” He then said: “Brexit, you should exit, we don’t want you here.” I am from the UK and found this deeply hostile and offensive. I am also a member of the LGBTQ+ community and identify as non-binary. At the time I was presenting in a feminine way, including wearing a feminine sun hat and shawl. I cannot know exactly what motivated his behaviour, but the combination of comments about my nationality, mental health and identity made me feel extremely singled out, judged and unwelcome. He also told me, “The police are on the way”, despite the fact that I had not threatened anyone, behaved violently or caused a disturbance. He also suggested that I could go to a hotel and “work for them” in exchange for a free stay, which I found humiliating and completely inappropriate. I have a clear audio recording of this interaction in its original form, as well as messages and screenshots relating to my reservation. I have not published the recording publicly but can provide it directly to Booking if requested. It was absolutely awful and extremely upsetting. No one should ever be treated this way by anyone let alone a staff member somewhere where they have a reservation. The owner eventually arrived and checked me. But did not apologise

Edward·2 हफ़्ते पहले

“Pretty good - money's worth.”

The place was spotless and the staff responded quickly. They mentioned that reservations after 10 pm aren’t accepted, yet the booking app let me book at 11 pm, so I couldn’t reach anyone for a while, but the team got back to me super fast and made checking in just before midnight a breeze. For only 17 euros a night it was a great stay, and I even met a lovely girl who became a friend. I’d say it turned out better than I’d imagined. I can’t comment on the kitchen or other facilities because I was there just one night as a last‑minute booking, but the lockers were roomy and the room itself was clean and comfortable. The only improvement I’d suggest is adding more detail about the check‑in process on the booking site, since it said check‑in was allowed before midnight but the instructions were lacking.

Zemzem·एक महीने पहले