“Worst hotel we have EVER stayed in with extremely unprofessional, confrontational management”
The view was initially over the American waterfall on the 8th (third accommodation floor) which we paid extra to have a "falls" view. We were on the lowest floor with a view but understand the difficulty accommodating all guests preferences to a higher floor. The noise experienced throughout the night into the early hours with other guests partying and playing "hockey" in the hallways until 03.30am was a disgrace. Despite calling guest services on a couple of occasions and them sending security staff to speak to the guests, the noise continued. We were offer to move to a lower floor 7th, at 02.00am even though the issues was not ours. After speaking to management in the morning they confirmed the only available room was on the 7th floor with "falls" views, we reluctantly accepted to move. However, upon our return early evening "hockey" was still being played in the hallway, kids running riot and out of control. After speaking to management again and during this time them arguing openly at reception with other guests, whilst trying to resolve our issue, we were offered the "only" room available on 22nd floor with city views. Apparently, their was a hockey tournament taking place and they were unable to control both parents and children and as such we felt penalised to have to move to an inferior room without a view that we had paid for because the management had no consideration of health & safety in the hallways or guest who did behave correctly. We were also advised that we could park our car and to give number plate details to reception we then found out there was a $50 charge to park despite not being informed of this earlier! We will NEVER stay in a Sheraton Hotel again
Sarahकल