“Huge problem. Great hotel but elevator broken”
We stayed at Rusacks for the third time in the last two months. The location is great, service is good, food is good, and the people are good. This time I want to highlight the hardworking staff at the Bridge restaurant, especially Finley who was always polite and helpful. The big problem right now is that the elevator in the main building has been out of service for about a month, and we were told it might take another month or more to fix it. Our room was on the 3rd floor, so we had to walk up and down the stairs several times a day and haul our bags down three flights of stairs (the porters can’t do it all the time). It was at least good cardio! The staff on the ground are doing their best, but senior hotel management’s failure to even write a note of apology in each room for the inconvenience of not having an elevator up three floors is a serious lapse. A simple note saying sorry with a chocolate would go a long way to show senior management actually cares about the inconvenience caused. The handling of this issue by senior management is very bad.
George·4 दिन पहले