Grand Alpine Hotel

We booked a single night (September 19‑20) for two adults and an 11‑year‑old child. When we arrived, the hotel charged an extra 200 baht, claiming the child had to be billed as an adult, even though the booking allowed an 11‑year‑old. Because we were there late at night, we had no choice but to pay. This unexpected fee and the inconvenience made the experience disappointing. The hotel should have clearly communicated its child policy and kept the charges consistent with the reservation. We were dissatisfied and gave it a low rating.

Manoj·2 हफ़्ते पहले

“its”

The staff behaved poorly and were downright rude. Wi‑Fi didn’t work at all. There was no toothpaste, brush, or slippers provided, no hot water, and the hand‑wash area was oddly placed beside the bed instead of in the bathroom. The overall experience was disgusting and I would not recommend it.

Manoj·एक महीने पहले

“اسوء فندق”

I didn’t like anything at all; from the reception’s rude handling and extra charges for everything to the dirty, residential‑area location, we ended up booking elsewhere and left without ever returning.

Hamad·3 महीने पहले

“Ganz ok”

The staff were friendly and accommodating, letting us check in earlier than usual. I usually expect higher standards, but I found items left under the bed from previous guests, the shower water was cold, and the fridge’s freezer was almost completely frozen. The breakfast was a 0/10 – a buffet that served the same food every day and it didn’t taste good.

Jas·5 महीने पहले

I was really impressed with the hotel's location - it was right in the heart of the city, and the staff were super friendly and helpful. They went out of their way to make sure I had everything I needed, and the hotel itself was clean and comfortable. I'd definitely stay here again.

Hlaing·9 महीने पहले