Hotel Golden Lake Resort

The camera was clean and comfortable, the indoor pool was lovely for the off‑season, and the dinner and breakfast were delicious; parking was available on the property for an extra fee with a reservation. The experience was extremely unpleasant, mainly because of the staff’s attitude and lack of professionalism. I ran into problems right at reception. Even though the parking attendant had our reservation on file, the receptionist couldn’t find it. After I repeated our name twice, showed passports, mentioned the platform I used, and the booking date, and after she left and returned three times, she finally located it. The reservation had been made a few days earlier and included a half‑board that had already been paid. I eventually received the room key, but the troubles didn’t stop there. At dinner, the server who spoke only Hungarian and German couldn’t find my name on the guest list. I gave him the room number and tried to explain that the name on his list didn’t match mine. When he finally understood what I was saying in English, he hurried out of the restaurant, went to reception to check whether we were entitled to the meal we had paid for, and returned with the receptionist, handing him another list or perhaps turning over the page of the existing one— I didn’t quite grasp what happened. At checkout, he confirmed that everything was fine and somehow apologized for the situation. I’d also add that, because we were three people at the table, we asked for three glasses of water, but he brought us one 330 ml bottle, poured it into three large glasses, and didn’t even consider that he might have misunderstood the order, assuming it was enough to split one bottle among three people.

Catalincescu·6 दिन पहले

They did everything for our comfort and relaxation, showed kindness and professionalism, and a special thanks for the wellness massage. We received a very tasty and generous breakfast and dinner, and we’ll definitely come back.

Polgàr·एक हफ़्ते पहले

“Szívesen visszatérünk. Mindenképpen ajánlom. Kellemes napokat töltöttünk itt.”

The hotel is in a very beautiful location, the cleanliness was perfect, the breakfast and dinner were varied and tasty, and the staff were friendly and courteous.

Ildikó·एक हफ़्ते पहले

“A little bit expensive for the quality of services and aminities”

The location’s three strong points were the spot, the breakfast, and especially the indoor pool, which we visited in October. It’s a bit misleading: the hotel sits in a residential complex and only half of it is the hotel itself, with no direct lake access from the outside pool and it’s hard to see the lake from the pool because of the high rush. The rooms are cozy but a little outdated, with old towels, no slippers (only bathrobe), in‑room pillows, and a strong chlorine smell at breakfast because the indoor pool area is connected to the breakfast area.

Corina·एक हफ़्ते पहले

The location was very good, the room was much larger than other hotel rooms, the breakfast had plenty of fruit and was fairly good, and the spa area was pretty nice; I liked the sauna ritual. At half‑board, dinner didn’t include any drinks; at least a small water would have been acceptable, and at that price it should have included a small water. The baths could use a renovation; the shower and shower cabin were old, the cabin had accumulated grime around it, and it could have been cleaned better. The bed linens needed more attention; I found many loose threads.

Bogdan·एक हफ़्ते पहले