“Disrespectful”
I’ve stayed at this hotel many times and it’s usually one of my favorites—beautiful, restful, and well‑run—yet the staff were horrible. After a 6.5‑hour drive I was late, had pre‑paid, and was ready to check in, sleep, and leave the next morning for a funeral in Santa Barbara (I could have stayed there instead of stopping at this hotel). I was asked for a credit card for incidentals, but I had no card—just cash—yet the policy required a card, which I couldn’t find on the website. I called my husband for his card, but they wouldn’t accept it over the phone or via paper authorization. I discovered I had paid $200 more than the listed rate for the night and wondered if I could cancel, repurchase, and use the extra credit for incidentals, but every attempt was denied. They even called my car and sent me away.
Newman·3 हफ़्ते पहले