“Mala experiencia y sin información REAL”
I want to thank the housekeeping lady for keeping our room spotless—no dust or dirt, even barefoot. However, I had to inform you that I would be celebrating my birthday on Saturday 10 October, and I received no candles or any special attention. I’ve traveled abroad many times and never encountered a hotel with two “all‑in‑claus” options. They claim both are “ALL INCLUSIVE,” but I discovered the next day that I couldn’t drink after the breakfast buffet. I asked reception and learned you’re the first hotel offering a BASIC ALL‑INCLUSIVE and a PREMIUM ALL‑INCLUSIVE. The “Basic” you sell is actually a Full‑Board, and you explained it was because I booked through Booking, not the Thermas site, and that the information on Booking was misleading. From day two I felt bitter. That’s why the free bar at the room had no water bottle when we arrived at night; it’s a minimal courtesy regardless of the plan. The bartenders were terrible—one pisco sour for lunch was just lemon with pisco, inedible. In the evening, while playing cards with my son, I ordered a gin Bombay made with crushed lemon, sugar, and ice, but it arrived in a huge glass with lemon juice and a lemon tower, no gin. They can’t make drinks, and the one my son ordered was even worse. They’re expensive, I paid 15 000 pesos for the drinks package, yet it was just for drinks. I left very upset.
Barbara5 दिन पहले