“Infelizmente não recomendo e não voltaria.”
The accommodation cost was okay. The impression is of a hotel trying to position itself as five‑star but still needing significant improvement in service quality to truly deliver that experience. It fell far below the expected standard for a five‑star hotel. The main issue was service quality, lack of attention to detail, and no proactivity from the team. For example, the room cleaning left no towels after tidying, which is basic and shouldn’t happen in a hotel of this category. Breakfast offered a reasonable variety, but the food quality didn’t satisfy me. Service was also lacking; on one morning I asked for an egg, and while other guests received their orders directly at the table, mine never arrived. When I asked, the staff handed me a cold egg. There was a lack of cordiality, attention, and especially proactivity from the breakfast staff. The gym was another major disappointment, with very few weight options and equipment, plus an environment that felt abandoned and poorly maintained. It definitely didn’t match the expected five‑star structure. Another contradictory point is that the hotel presents itself as hypoallergenic, yet the scent of the products used in the room is extremely strong and unpleasant. When we choose a five‑star hotel, we expect more than good facilities; we expect a high standard of hospitality, care, and detail. Unfortunately, those essential aspects were missing during my stay.
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