“Booked a Hill View Suite, never got it - and a workman in my bathroom while I was undressed”
Close to the main strip. Breakfast was fine but limited selection which became repetitive. I paid in full for a "Suite with Hill View" for 9 nights and was never given it. The first room ("Sky View Suite", Room 7) looked nothing like the listing photos: different bathroom, writing on the doors, no TV in the bedroom, barely-working TV in the lounge, an undisclosed bare attic space, and no hill view. When I complained I was told it was the correct room. After 3 nights I was moved to Room 3 - cleaner, but still not the category I booked and overlooking the city and pool, not the hill; the hill-facing part of the property appeared to be still under construction. Worse: while I was unwell, reception pressed me to admit a workman for a "two-minute" job; hours later I walked into my bathroom undressed to find him still there, working through the window, with no one having told me anyone remained. Reception was mostly unattended and only one staff member (at breakfast) spoke enough English to deal with a problem. Pool area has broken tiles and sharp edges and only a couple of loungers. I have raised a formal complaint with the property and ; the property has refused a refund
Christian·2 महीने पहले