Royalton Splash Punta Cana Autograph Collection Resort

“Sayonara es excelente empleada”

The whole experience was excellent, but the service in the Sayonara lobby was the best, 10/10.

Rosabel·2 दिन पहले

“Pésimo, demasiado estrés cuando uno va a ese lugar a relajarse y solo encuentra pesadez”

The porters were the only staff who gave us attention, so I tipped them. The only buffet, Selection, is run by people who seem unappreciated; in my view their service is terrible and awful, as if they aren't paid, and their treatment of others is also poor.

Victor·4 दिन पहले

“Ha decaído las instalaciones y el servicio, sobretodo del counter del check y los del bufete”

The design, room, food, and price are all good. They didn’t have rooms ready at check‑in time and handed us a room an hour and a half late, even though we were there an hour before check‑in. Lines formed at the breakfast‑lunch‑dinner buffet because there were no clean tables, the buffet staff was thin, and the service was bad, taking a long time to get a drink. The facilities show a lot of wear on the pool tiles and the room bathroom tiles. The pool bathroom is dirty and ugly. The beer was hot. I stayed in 2023 and it was 10/10; now it’s 6/10.

Daniella·5 दिन पहले

“Excelente para familias.”

The hotel is in great shape, the food is very good, and the water park is a treat for families with kids. We want to highlight how the front desk staff at Sayonara helped us throughout our stay. I can’t say I was disappointed with anything.

Queennie·5 दिन पहले

The water park is great. The check‑in took almost two hours.

Suarez·6 दिन पहले