Residence Inn Denver Highlands Ranch

“Location great rooms and clubhouse needs complete update.”

Breakfast was great and I had it every morning. The room needs updating, a full‑size coffee maker, a working ice machine, a new toilet, and an upgrade to current standards.

Richard·एक हफ़्ते पहले

“Nice room - very comfortable but no heat!”

Breakfast was good, with real plates, silverware, and coffee cups. No powered eggs – just fresh scrambled eggs. The room heater wasn’t working and the thermostat wouldn’t turn on. The outside temperature was in the upper 40’s. I called the front desk and she couldn’t figure out why; she brought us extra blankets, which was fine for sleeping, but the next morning it was too cold to shower.

Nancy·2 हफ़्ते पहले

The staff were patient, but we ran into an issue: our first room was very noisy after we had been indecisive for a long time about either getting a refund for the remaining nights or moving rooms. The staff agreed to change our room once we made up our minds. The location right next to the highway is a downside, and the exterior could use a bit more upkeep and ventilation. I cooked salmon in the room and the smell lingered for two days.

Marie·2 हफ़्ते पहले

“Great location and good for 11 days stay.”

Staff everywhere were friendly and welcoming. The location fit our plans with family in different parts of town. Breakfast was good and typical for these types of hotels. Everything was well stocked. The hotel’s rooms and hallways show age. The TV was not working, but I managed to get it working by tightening several connections; it’s from around 2010. The shower worked but the faucet leaked and the door didn’t close all the way because it was crooked. The shower seal leaked at the bottom. On the bright side, the room was very clean.

Mike·एक महीने पहले

“The problems listed reflect management isn't on top of maintenance and may have a staff shortages.”

The breakfast was nicely stocked, and the location was convenient for restaurants, a movie theater, and other Denver attractions. The staff communicated well, were friendly, and responded quickly to fix any issues when possible. However, the room wasn’t ready at check‑in, had two screens but only one remote, and the ice machine in the fridge’s freezer made a loud clunking noise that woke us up. The bathroom fan screeched loudly, and the sofa bed’s bathroom layout was impractical—I had to use the kitchen sink to wash my face. The sofa bed wasn’t set up with linens, so I had to do it myself; I should have asked the staff, who would likely have helped.

Miriam·एक महीने पहले