“Para el valor que es, esperaba más que una cama limpia”
The room was fine and the location worked well. But the service left a lot to be desired. I've stayed in many hostels across Chile and abroad, even cheaper ones, and never seen such a lack of care, especially during breakfast. Small details can make a big difference in a guest’s experience and ultimately decide whether someone recommends a place or returns. During breakfast the staff never got up from their seat. From the kitchen they told us, “Here’s the cheese and yogurt,” so we had to serve ourselves. The same happened with other foreign guests who asked for toast because it was cold, and the answer was again pointing to where the items were. Beyond breakfast being simple, one expects at least willingness, friendliness, and concern for the guests. Service shouldn’t just tell you where the food is. Honestly, among all the places I’ve visited, I rarely experienced such neglect. Even the reception girl kindly mentioned that if I wanted water, I could get it in the dining room. I went there and the lady only offered me a tap water glass, even though I saw bottled water and a purified water jug. These are very simple gestures that cost nothing extra for the hotel but make a huge difference in the guest experience. The infrastructure and the place can be good, but this level of service overshadows the stay.
Érika·2 हफ़्ते पहले