“Schlecht. Wir sind am nächsten Tag den drei Länder Marathon gelaufen und wenn man einen Abend davor auf solches Personal”
It was very clean, the bed was comfortable and the breakfast was also completely sufficient. The rooms are simple but perfectly fine. And it was really very very clean.
The woman at the reception was very unfriendly. She answered normal questions passively aggressively. At some point she told me, “I don’t understand what’s going on with me today because of my manner?” She also asked other guests in a passive‑aggressive tone how many questions they had left. We originally called around 16 o’clock in the afternoon and simply asked if a check‑in after 20 o’clock was possible. She could have answered: “No, that’s not possible.” Instead she said: “No, that’s absolutely not possible. Why don’t you come right now (and then she really wanted a justification for why we couldn’t check in at 16 o’clock). That’s not possible, I also want to finish work eventually.” I replied that it was just a question and that there could have been a self‑check‑in. I then told her we would be there before 20 o’clock. Half an hour later she called and asked when we would arrive. I said before 20 o’clock and she replied that 19:30 o’clock was fine, 19:40 o’clock was just at the border?? Then you should lower the time on Booking as 20 o’clock is listed. When we were on site, she was really rude. Never in my life have I experienced an employee treating guests so passively aggressively. Even though the accommodation was fine, we would not book it again because of the staff.
Melina·एक हफ़्ते पहले