I keep booking here, often switching rooms mid‑stay, and the manager told me it would be cheaper to stay in the same room, so I stayed put. The front desk staff, Stephanie, rang my room this morning accusing me of ripping them off and forbidding me from rebooking, even though I’d already spoken to management. She yelled on the phone, I asked for a manager, she said she was the one making the calls, and I hung up. A minute later she slammed on my door, demanding I listen because she was working. I shut the door and left, calling the review a 1‑star because her conduct was unprofessional and unnecessary, especially after management had handled the issue. When I went to the desk to ask for a manager, she claimed none were present, then yelled “BYE BYE BYE” and I walked out.
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