Four Points by Sheraton York

“Not worth the price.”

The breakfast was really good, but when we arrived we were handed a list of “rules” for the kids, yet the kids from the teams ignored them, running up and down the halls and playing indoor hockey on one side. I called to pay ahead and they messed it up by putting all the money under one room. I double‑checked at check‑in that everything was correct, yet after check‑out they tried to charge me an extra 100. I called back and explained that I had already paid over 500 for two rooms, so they shouldn’t have tried to take more; the lady said she had never seen it in the computer like that before. I’m just grateful it was blocked, because attempting to take an extra 100 is a bit much. The rooms are standard, nothing fancy. Next time I think I’ll go somewhere else.

Jessica·4 दिन पहले

The interior looked older than the photos showed, and the bath faucet was completely broken.

Makoto·एक हफ़्ते पहले

“My 1st when I’m in town”

Everyone and everything was great, and nothing was wrong at all.

Robert·3 हफ़्ते पहले

“Just a standard American hotel, but the customer service was extremely poor.”

The only good thing about the hotel was its location, as our employees had a short commute to the worksite. It was impossible to reach the reception desk by phone, email, or messages. I had booked the rooms with breakfast included and paid for them in advance. However, when our guests arrived, they were told at reception that the rooms had not been paid for and that breakfast was not included. We had to contact customer service several times before the issue was finally resolved. When we made extension bookings for the same guests, the reception staff claimed they could only find one of the reservations, even though we had confirmation for both. The guest then asked whether he could make the reservation directly through the reception, but that was not possible. Instead, he was forced to book the room online through the hotel’s own website and pay for it himself, despite the fact that we had already booked and paid for the room in advance on his behalf. We received no compensation whatsoever, even though all of these issues were caused by the hotel’s own mistakes. Or how could we know what the hotel’s opinion is when it is impossible to get in touch with them.

Travels·4 हफ़्ते पहले

Excellent overall, but breakfast could be cheaper since there’s a diner right next door as competition.

Diane·एक महीने पहले