“Antiguo y aburrido”
The only thing I could say I liked was the staff’s treatment. From reception to waiters, they were wonderful, always attentive and trying to solve problems that arose. Of the six elevators, three are for guests (one works only sometimes since the pandemic) and the others operate 1‑2 at a time, sharing them with staff. When we arrived the room was unfinished. When we were given another, it had a half‑broken bed and a worn mattress… two nights of no sleep and they moved us again (the room smelled of drains). The pillows and cushions in every room smelled awful. Everything was really dirty and neglected. We stayed 11 days, 7 of which had problems. We found FOOD with mold. The facilities were thin, the all‑inclusive was poor… taken with tweezers because the drinks were white‑label and bad. Ice cream was not included either… the buffet had no variety, no flavor, and we ate the same thing for 11 days. And the cakes were frozen… food was thrown between trays… honestly everything was disgusting. There were few activities and you don’t know when they’re happening; the signs don’t seem to work, and if you’re not in the area you don’t find out. (The dirty papers were from cleaning a sofa in the common areas).
Natalia6 दिन पहले