“Unprofessionally managed; Unclean and filthy - needs better operational management”
A few rooms were spacious. The hotel is near the Rajendra Nagar market and was willing to swap rooms when we pointed out issues. The staff seem inexperienced, with a manager who also acts as receptionist. Ongoing construction next door caused constant noise. Our room lacked a telephone, only a wired line; the internet didn’t work because it wasn’t paid for; the toilet seat was broken, the tap and toilet were dirty, and the bedsheets and linen looked unwashed. We were moved to another room after reporting the broken seat, but that room also had significant water damage on the walls. Housekeeping was only available on request; pillows still had plastic covers, and overall cleanliness was poor. The staff built a makeshift mattress fort on our floor and were seen lounging at various times. The receptionist demanded full payment at check‑in, which was unusual.
Mrkedia6 दिन पहले