I booked a room but never got a proper confirmation or any reply from the hotel or your customer service. I called customer care and was on hold for almost 30 minutes; when someone finally answered, they promised to fix the issue, then kept me on hold for another 10 minutes and hung up without a solution. I also tried the phone number in the booking details, but someone else answered and said it was the wrong number. I was about 4–5 hours away from the location, so without a proper confirmation from the hotel, how was I supposed to travel there and risk not having a room? I had already provided my credit card details and accepted the cancellation policy, trusting your platform even though I had no prior experience with this hotel. Yet neither the hotel nor the support team offered any proper assistance when I raised the issue. I’m extremely disappointed with how customer service handled my complaint. I can’t understand how a customer in India who booked a property in Pondicherry is expected to get a proper resolution when the support process itself is so ineffective. I raised this concern on Saturday morning, and even after three days, I have not received a proper response or solution. Instead, I’m now being asked to rate and review the experience. This is extremely frustrating and unacceptable. I need a proper explanation and a resolution to this issue. After this experience, how can I trust future bookings or recommend your platform to others? Most importantly, I do not authorize any unfair or unjustified deduction from my account. If any amount is charged without a proper explanation and resolution of this issue, I will consider it unacceptable and will take the matter further. Please investigate this matter seriously and provide me with a proper resolution and confirmation in writing.
Badanapuram2 दिन पहले