Three months on, the staff still haven’t processed our refund request and the hotel no longer replies to my texts or emails. We paid for five nights at a place we couldn’t stay because it was filthy. It’s the worst Thai experience I’ve had, especially since my half‑Thai friend and I travel there every year. We chose this hotel mainly for its rooftop terrace, which looked stunning on Booking and promised an amazing view of the river, but it was locked during our stay, a key reason for our booking. The room itself was unacceptable: the ceiling leaked, water dripped, curtains and sheets were stained, the window faced trash, the ceiling wasn’t finished and the finishes were sloppy. The staff offered us another room for the night, but after seeing the overall state of the property, we simply didn’t want to stay any longer. The next day we asked for a refund of the remaining five nights, and 24 days after leaving we still haven’t received anything. We felt taken seriously and cheated from start to finish. Between the misleading photos on Booking, the inaccessible rooftop, the room condition, and the lack of refund, this was extremely disappointing. We strongly advise against staying here.
Soguel·3 हफ़्ते पहले