“Ein Aufenthalt mit Licht und Schatten – während uns die schöne Lage, das hervorragende Restaurant und dessen herzliches”
The hotel’s nice and pleasant location is a highlight, and the on‑site restaurant truly impressed us with excellent, high‑quality food and outstanding service from the friendly, attentive staff, making it the highlight of our stay and highly recommendable. However, we were disappointed by the condition and especially the cleanliness of our Superior room, with dirt, cobwebs, stains on carpets and curtains, and dirty spots in the bathroom, which greatly affected the overall impression. There were also partially poorly executed repair and painting work and the balcony was unkempt, which is unacceptable for a four‑star hotel and a higher‑end room. An employee’s attitude was also unsatisfactory; we had chosen to arrive casually in leisure wear, and it seemed the staff’s perception of our appearance influenced his unfriendly demeanor, though we cannot confirm whether this was accurate. Regardless of attire, every guest should feel welcome and respected, and we expected professionalism and hospitality at this level. The restaurant staff were an exception, providing excellent care throughout. Additionally, we experienced evening noise that disrupted our rest. It’s especially disappointing because we were familiar with the hotel from a previous stay when we were much happier. We’re not guests who criticize over minor issues, but basic cleanliness, maintenance, and respectful treatment are essential in a four‑star hotel.
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