“Convenient Location, but Excessive Room Heat and Poor Sleep”
The hotel’s location was convenient and we liked the self‑service laundry, easy to use and €2.50, which was handy while traveling; we also appreciated that management handled our formal complaint professionally, admitted the issue wasn’t resolved, and gave us a €60 refund that’s already in our account. However, room 951 was unbearably hot all night, so my wife and I couldn’t sleep; reception told us to turn off the thermostat and open the windows, but the room stayed hot, and a room change was denied. A security staff member later gave us an electric fan and tried to adjust the thermostat, yet the problem persisted. Management later explained that the central climate system had been set to heating for the season, so individual room cooling wasn’t possible, and we wish that had been clearer and that a better solution had been offered. We also found a loose sink drain stopper, a slippery shower floor with a loose drain cover, and a bedside lamp that didn’t work. Even though we got a refund, the stay was disappointing because we couldn’t rest properly.
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