Dreams Tulum Resort & Spa

“It was pleasant.”

Everyone was friendly, but part of the resort was under renovation, so I couldn’t enjoy the whole place.

Elsa·2 हफ़्ते पहले

“vacaciones diferentes”

The restaurant staff were attentive, and the concierge, despite not being able to do more, was caring and diligent; the entertainment guys were great. The pool was big but closed, and both restaurants were shut without any prior notice before booking; the people selling memberships were awful, and once you don't buy, they stop greeting you. Andrea, Brisa, and Jaime provided terrible service.

Alejandro·एक महीने पहले

“Unas vacaciones de descanso”

I liked the KIDS club.

Perla·एक महीने पहले

The grill restaurant and the pools were great, but the breakfast got too crowded on some days.

Adrian·2 महीने पहले

We loved our first visit, which is why we came back, but this time we had to deal with a hotel in full renovation, with several areas closed, which definitely altered the experience. In the restaurant service we felt there was a lack of leadership and coordination; at times the staff seemed tired and the service lacked energy. Interestingly, over the weekend it seemed a shift or team change had happened and the service improved noticeably. Another key issue was the check‑in: there was a long line, and while we understand the main entrance was closed for renovation, only two desks were operating. They could have temporarily opened the bar next to the café, not just for membership sales but also to assist with check‑in and smooth the flow for arriving guests. We stayed in a new area, but some details were still unfinished or needed fixing: water leaks, AC condensation, and minor issues with doors and bathrooms. These are small things, yet they should have been fully checked before handing over rooms. What really made a difference was Laura, the Manager. Her attentiveness to us was spectacular. Some people truly impact a guest’s experience, and Laura is one of them. Thank you for your care and follow‑up. I also want to acknowledge a young man who was on duty at the beach, always attentive to guests; he helped us a lot and resolved our check‑out questions excellently. His service attitude was pleasantly surprising. The bartender, Evaristo, as always, was very friendly, attentive, and helpful. Excellent service.

Santoy·2 महीने पहले