HOTEL BEDMATES Ávila Centro

“Mal gestión”

The location was fine, but the owner was completely lost with that day's reservations, having cancelled all paid bookings through booking and claiming he hadn't charged them; his confusion and poor cancellation handling caused misunderstandings. The room was overly simple, like a bunker, yet it was in the city centre.

Linda·एक हफ़्ते पहले

“Cómoda”

Good location; the old building had clean and comfortable rooms.

Petra·एक हफ़्ते पहले

The beds were comfortable and clean, but the maintenance was lacking and the power went out several times.

Maria·एक हफ़्ते पहले

“Avoid, unless booking directly with the hotel in person.”

Great location for exploring the historic centre. Room and facilities were very clean. The check-in and billing process was a disaster. I was told on arrival that they had to cancel my booking because they couldn't charge my credit card and that I needed to go to an ATM and get cash to pay. This clearly wasn't true as I could see that the booking was still confirmed through the app and that there were no blocks on my credit card so I insisted on paying by card. I was admonished for not bringing enough cash with me but I held my ground and eventually the gentleman at the desk took my card and processed the payment which of course worked fine. When I got to my room, it was a single, despite having booked and paid the rate for a double. On complaining about this, I was told that was all they had and there would be no refund for the difference in price. Later that evening, I saw through my banking app that my card had been charged a second time - effectively paying double for the room. With nobody at the desk, I had to wait until the following morning when I complained again about being double charged. Eventually by 12pm, they reversed the second charge on my card but there was nothing done about the price difference between the room booked and the room received. On leaving, I was told that in future, I shouldn't use - even though I booked ! Verdict: This overshadowed my visit to Avila so I'd say avoid this hotel through booking,com or other hotel sites. If you must stay here, book directly in person

Gerry·एक हफ़्ते पहले

The location was great and the place was clean, but the bathtub was a problem.

Maria·2 हफ़्ते पहले