“It was very disappointing and came well short of our expectations for what we paid.”
There were several issues: 1. Misleading Check-In Expectations: When I booked the room online, I was informed that we could check in between 10:00 and 11:00 AM. However, when we arrived, our room was not ready until approximately 1:00 PM. This was frustrating and disrupted the plans we had made for the day. 2. Uncomfortable Room Temperature: Our room was extremely warm throughout our time there. Despite attempting to lower the thermostat to 67 degrees, we could not get the temperature below 71 degrees. The room had reached 74 degrees and we had trouble getting it down. The temperature made the room incredibly uncomfortable. 3. Excessive Noise and Complete Lack of Privacy: We were assigned Room 110, which is located directly alongside an outdoor patio. Throughout the evening, people were standing immediately outside our window, talking and socializing. There was virtually no privacy, and the proximity of the patio to our room created a lot of noise. 4. Room Quality Far Below Expectations: For a room costing over $500 per night, we expected a much higher standard of accommodations. Instead, the room was extremely small, dark, and had an overall appearance and feel that made it seem unclean. The room simply did not reflect the quality or experience we expected based on the price and presentation of the hotel
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