Swarn by Hawks Hotels Kamadhoo Baa Atoll

“Great rooms, service needs improving”

The rooms were nice, spacious, with good air‑con and very comfortable beds. The views matched the photos, the staff were friendly and worked hard to please guests, arranged a seaplane transfer for us, the drinks were great, and the prices were reasonable. Food was a let‑down: very limited choices, and even though I told them I was vegetarian they didn’t have many options. They ran out of ingredients because of storms, but some of those items were on sale at a shop a block away, so they could have tried harder. They also seemed reluctant to cook a la carte. The food didn’t compare to other local guest houses, it didn’t taste as good and the presentation was poor. Housekeeping came at different times each day, making it hard to predict. Once I was left soaking wet on the stairs outside my room after snorkeling, right as they were about to start cleaning. That’s unacceptable. The bathroom basin behind the sink was filthy, and the chessboard in reception was dirty. In one room the bathroom blind fell off the wall so we had to wait for it to be fixed; in the other room the blind was stuck, forcing me to shower sitting down to avoid people looking through the window. No printed invoice was given to confirm the seaplane transfer charges and tourist taxes paid on arrival, and no paperwork was provided on checkout. Some pre‑arrival messages were confusing or blunt. They seem to operate on trust and don’t follow usual procedures. We decided not to do any excursions and were glad we didn’t because we had safety doubts. No life jackets were provided on the speedboat shuttle to and from the seaplanes. We saw a chaotic guided snorkeling trip on the house reef, with people clinging to rubber rings in rough water and being taken straight to the reef drop‑off. They came back soon after, thankfully! We were told any snorkeling was done in deeper water so non‑swimmers could stay vertical and not touch corals.

Chrysoulla·एक हफ़्ते पहले

“A pleasant stay with wonderful staff and great hospitality, but several facilities need significant”

The staff were extremely friendly, welcoming and helpful throughout our 14-day stay. The hotel was very clean and had a pleasant, relaxing atmosphere. A special mention goes to the chef, who was very accommodating and prepared special meals for us on several occasions when we requested them. We genuinely appreciated the hospitality and personal attention from the team, and these were definitely the strongest parts of our stay. Considering the hotel was quite expensive, there were several areas that did not meet our expectations. Although the hotel had a large menu of around four or five pages, most of the time only two or three dishes were actually available. There were also a lot of flies around the dining area, which personally made the environment feel unhygienic. One evening, the electricity went off for approximately four hours and there did not appear to be an adequate backup generator. As our room had no balcony or window that could be opened, it became extremely hot without air conditioning, to the point where we had to lie on the floor for some time. There was also no running water in the bathroom during this period. The room was advertised as soundproof, but in our experience it was not soundproof at all and we could clearly hear outside noise. The Wi-Fi was also advertised as high-speed, but it was extremely slow and at times felt similar to using an old 3G mobile connection. We understand that issues such as bad weather and unexpected power cuts can be outside the hotel's control. However, considering the price we paid, we expected better infrastructure, reliable basic facilities and advertised features that accurately reflected what was actually provided

Ijas·2 महीने पहले

“A peaceful, beautiful holiday”

I haven't had much privacy in the last twenty years and it was a really wonderful vacation for me. I had a great sleep, they have very comfortable beds. The TV didn't work for the first two days, but who really needs a TV with such beautiful girls 😁.

Martin·2 महीने पहले

The staff were very nice, the place was clean and the food tasty. On the downside, the buffet offered very little fruit and many dishes seemed to repeat themselves.

Gavrila·2 महीने पहले

“Excellent quiet, comfortable with amazing sunrise view over the ocean”

Amazing view sunrise over the ocean – evening activities like bbq, karaoke, candle light dinner at the beach – excursions to Hanifaru, other snorkeling, fishing etc Boat trips – very helpful personnel that cater to your personal needs – safe for female solo travelers – breakfast is sufficient it is just a small island and have to import almost everything. Special thanks to Ronnie, chef and personnel that helped me when I was severely sick for 2 days. They took so good care for me helping me get meds and prepare my food according to my dietary requirements. I also stayed at the Nest hotel for 2 nights and were so generous to upgrade me to a better room! Highly recommend!

Isabel·3 महीने पहले