Hotel Lu Acapulco

“Excelente”

Everything was great—close to the beach, central, and everything you need within reach; I loved it 😄. Everything else was fine 👍.

Sainz·2 दिन पहले

The place was clean and the staff were friendly, but at first there was a hiccup because they said my booking wasn’t on Booking. The staff sorted it out, but it was awkward, and some facilities need upkeep.

Albertina·4 दिन पहले

“Céntrico con terraza hermosa”

The location and the terrace were good, but they asked us for a $200 towel deposit and didn’t tell us about the terrace.

Adriana·2 हफ़्ते पहले

The location is excellent, but if there aren’t many guests, why not give a street‑view room instead of a interior one with frosted glass?

Archundia·2 हफ़्ते पहले

Josue García Villanueva’s service was bad. On 27 September I booked a room for Lu Acapulco in the morning; when we arrived about 4 hrs later, young Josue had poor service, couldn’t find the reservation that I had made after 16:00 hrs, and there was no booking staff to verify. I told him I booked in the morning, and that I had also booked on the 20th after 16:00 hrs, when a very kind lady attended us immediately. After about 20 min he said the room was ready, gave us a lower‑floor room, and when we asked to change it because it was the last room and we were older, he said he couldn’t, gave excuses, and said there were no more rooms at that price, only one left but he had a client who might arrive. He told us to look for another option, and when we returned he said we’d have to pay more for another room, which I did. On the 20th, when I first booked on a weekend, the lady didn’t give any excuses, and young Josue’s attitude changed only when he heard about booking, and he imposed limits on rooms just to make us pay more. If the hotel is on this platform, it should know the conditions and not treat guests differently. There’s a very friendly woman and a new guy with excellent service, but this person’s service is terrible for this type of people; companies fail when they ignore these important points.

Juan·2 हफ़्ते पहले