I’d say the location is fine, but that doesn’t excuse what happened. My husband and I stayed five nights and the experience was disastrous. We paid about 320€ per night with only breakfast included, which is far above the typical Malaysian market; 5‑star hotels in Kuala Lumpur usually cost under 200€. On top of the financial loss, a contractual issue arose: we paid for a certain room type but were given a different, lower‑tier room. Talking to the check‑in staff didn’t resolve anything. The room had serious hygiene and maintenance problems: dust everywhere, unwashed surfaces, sheets with large yellow stains, and every morning nauseating fumes from the bathroom drains. Before we even entered, our luggage was left unattended outside the room. The worst happened during the last nights when I was repeatedly bitten by bed bugs (bed bugs/insects). I have photographic evidence of the skin lesions. Because the bites were severe, I had to seek medical help at a private clinic in Kuala Lumpur upon arrival, where a doctor treated me (and I still have the prescribed therapy). Even though we reported the bugs to reception, the hotel only changed the sheets, not the mattress protector with heavy stains, and offered no room change. Customer service was lacking; on several occasions, requests for simple hand towels were met with extremely rushed and indifferent responses.
Francescaएक महीने पहले