Ashnil Aruba Lodge

“Downgrade auf meine Kosten”

We had stayed at Ashnil Aruba Lodge many times before and was always satisfied, even though prices keep rising. The buffet food was even better than usual. This time we booked the new so‑called Clubrooms, which cost USD 100 more per room than the regular ones. I had booked and paid for these rooms three months in advance with my brother for our first safari together. At arrival we were told that our rooms had unfortunately been assigned to other guests the day before. The receptionist was very friendly, apologized for the mistake, and we received standard rooms instead. I was promised a refund of the $200 surcharge, but to date I have not received any money. The whole experience was very disappointing. At least we could stay in other rooms, but it was clearly the lodge’s fault. I am still waiting for my money.

Rolf·3 हफ़्ते पहले

“Lovely oasis”

It was great to stay near the water and away from the dust for one night, with hippos, birds and crocodiles at the waterhole, but the hot water was only available from 6 pm to 6 am.

Lesley·एक महीने पहले

“Sehr schöne Lodge mit sehr freundlichem Personal”

The staff were very nice, friendly and helpful, the rooms were beautiful and spacious, breakfast was delicious, the property was well maintained, the location was excellent, and the view of the wilderness was fantastic, though the price is already quite high and some of the equipment feels a bit dated.

Sebastian·2 महीने पहले

“Very disappointing experience – we relied on their safari confirmation, only to be told on arrival that no places were a”

The spot in Tsavo East was nice, but the lodge’s service and communication completely ruined the positives. We were extremely disappointed with how the lodge handled our safari plans. Prior to arrival we had talked with the property and were told a safari had been booked for us. We specifically asked if we could pay by card, got a reply, so we thought the safari was confirmed. Yet when we got there, we were suddenly told there were no spots left for the safari. This left us in a tough spot because we had relied on their confirmation and hadn’t arranged another safari. For a lodge in Tsavo East, where safari is a main draw, this kind of miscommunication is unacceptable. We felt misled and very disappointed. If the safari was never actually confirmed, that should have been made clear before our arrival, not after. I strongly advise future guests to get any safari booking and confirmation in writing and double‑check it before arriving.

Edita·2 महीने पहले

The new part of the property is great. The fruit was not good.

Alina·2 महीने पहले