“unresolved billing error, poor communication, mediocre amenities for the price, and unclear additional charges.”
I booked without an advance payment, yet the hotel charged $388 to my card before check‑in without any warning. At check‑in the staff claimed no record of that payment, so I had to pay the full $1,200 with another card. When I checked out on October 17, the front desk admitted the $388 charge was a mistake and promised a refund. As of October 31 I still haven’t received it, and my phone calls and emails have been ignored. The room wasn’t cleaned properly, the amenities were basic for the price, and a bottle of Fiji water with a welcome note was placed on the desk but they didn’t tell me it would cost $7.
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