“Amei a experiência”
The location was fantastic, and the cleanliness and breakfast were marvelous. The check‑in process took too long and was exhausting because the housekeeping was delayed; I only found out about the issue after noticing something odd while waiting, so I had to ask for information. They could have informed everyone in line, apologized, explained what was happening, and asked for understanding, perhaps offering an alternative. My family and I had a scheduled event, and we arrived significantly late because of this.
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