Courtyard Boulder Longmont

“The hotel should have 24x7 access to maintenance services to protect guests from such situations.”

The location suited my needs. After settling in, I left the room for a meal, planning to return in an hour to shower and get ready for a fancy event. When I came back, the door lock wouldn’t work because the batteries had died and there was no mechanical override. The hotel staff couldn’t find a maintenance person or anyone to open the door. They told me they could give me another room but couldn’t get me back into mine for 24 hours. I was furious. I had traveled far for this formal event and didn’t want to show up in sweatpants. I realized I hadn’t locked the sliding balcony door, and my room was only on the second floor. I grabbed a ladder from the property, climbed onto my balcony, and re‑entered the room. I made it to the event about 45 minutes late and salvaged the evening, but the hotel staff were not helpful.

Kroese·2 हफ़्ते पहले

“I plan to go see my friend who lives in Firestone late next spring and will stay there again.”

The location manager was exceptional on Friday night when I checked in; she helped me over the phone to get internet access, and she was very helpful with a patient, caring tone. The room was a bit noisy at times when the AC in the next door room kicked on, making it hard to sleep.

Dave·2 महीने पहले

The location and convenience were good, and the value was decent. The property felt dated, was clean enough but clearly needed renovation.

Paul·4 महीने पहले

“Comfortable room, friendly staff, and the nice balcony with mountain view was an unexpected bonus”

The location was convenient and the balcony offered mountain views. My room had a broken ironing board.

Dina·4 महीने पहले

The room was comfortable and worked well for getting things done, but I never received any housekeeping service during the three days I was there.

Bruno·5 महीने पहले