“Ottima posizione e vista spettacolare, ma gestione e servizi da rivedere.”
The hotel benefits from an excellent location and offers a spectacular view, which are undoubtedly the true strengths of the property. The rooms are also clean, which is commendable. Apart from that, the stay unfortunately revealed several structural and managerial shortcomings that do not match the price and the 3‑star‑plus rating. The booking management was problematic from the start, with a phone attempt to relocate us to an external B&B just a few days before arrival, even though we had already paid. When I politely but firmly refused to change the agreement, the management chose to defend itself on the platform chat by reversing the facts and complaining about alleged “heated tones,” a dynamic that was unfortunately repeated by staff at check‑out. In addition to a decidedly unprofessional relational conduct, the property showed clear limits in services: the air‑conditioning system performed poorly; the breakfast service was noticeably thin and could improve in variety; the parking management was confusing, culminating in an attempt to charge for an extra day of parking beyond what was actually used. A more hospitality‑oriented, transparent, and customer‑listening approach would certainly benefit the property’s reputation.
Francesca·2 महीने पहले