“Hidden fees, unusable facilities and appalling service”
The rooms were clean and comfortable, and the facilities looked nice on paper, but they didn’t work: the pool was shut, and there was no electricity in the sauna or playroom. It may be my worst hotel experience ever. After making a non‑refundable booking, they told you to pay an extra 25 € for towels and bedding (you can bring your own). That added 150 € for our group of six. You also had to send an 80 € deposit that they wouldn’t return unless you left the apartment “floor ready” – dishes washed and put away, bedding removed, trash taken out, etc. We only got our deposit back after a reminder a month after we left. The advertised pool was closed, no power in the sauna, gym, and playroom (so we couldn’t use them because it was dark). Our friends didn’t receive their key at check‑in; they had to make several calls to get someone to prepare their room and then wait another three hours to get it (in +35 °C with two kids).
Liza·2 हफ़्ते पहले