Hotel Chez Swann

I liked the view, but the cushions on the window were broken and looked dirty, which clashed with the otherwise clean room.

Gauvin·4 दिन पहले

“Zeker geen aanrader”

The spot is right in the city centre, but getting there by car is nearly impossible because of roadworks that have been going on for a long time and aren’t even shown on Google Maps. I called the staff, but they had no solution. The lift has almost no lighting. The floor and staircase are black, with three steps leading to the bathroom, which feels very unsafe at night in the dark. There’s no natural light in the room, and the air‑conditioner can’t cool—only heat.

Anne·6 दिन पहले

“Won’t come back”

The location is good. The staff were rude.

Diego·एक हफ़्ते पहले

“Ausgezeichnete zentrale Lage, aber deutliche Mängel bei Schlafkomfort, Frühstück, Sauberkeit und Service.”

The hotel’s location is excellent, very central, and many sights, restaurants and other destinations are conveniently within walking distance, making it ideal for exploring the city. Yet several issues really spoiled our stay. The skylight in our room couldn’t be darkened, so it stayed bright all night and we had to buy sleep masks from a shop just to sleep properly. The breakfast room was noisy and seemed poorly sound‑proofed, with an arrangement we found uncomfortable. There were clear shortcomings with the breakfast and service: the croissants weren’t fresh, coffee and water weren’t refilled automatically, so we had to go back to the reception multiple times to ask. The cleanliness in the breakfast area was also lacking—tables weren’t cleaned promptly, crumbs and food remnants from previous guests stayed on the surfaces. The reception service didn’t impress either; check‑in information was rushed and sometimes hard to understand. In the morning we felt the staff didn’t pay enough attention to monitoring the breakfast area, cleaning tables, or restocking missing drinks and food. Overall, these were small things, but together they significantly impacted our stay. Given the price we paid, we expected a much higher standard of comfort, cleanliness, and service.

Roger·एक हफ़्ते पहले

The place is well situated. However, the hotel clearly needs some love: the walls need repainting, the carpets are dirty, there’s no spare key or card, and no ice machine—nothing for guests. The front desk staff are unfriendly and indifferent.

Nathalie·एक हफ़्ते पहले