“Completely Dissapointed ! I would not recommend it at all !”
I loved the location, the welcoming restaurant staff, and the beach, but the reception staff—especially some of the female employees—had a terrible attitude, and the overall hygiene was shockingly poor. The room was filthy: hair from previous guests was in the bed, shower, and toilet, and there were dirty spots on the bed and floor. To top it off, a cockroach appeared in the bathroom and a used razor lay next to the sink. After complaining, we were moved to another room, only to discover the problem was widespread. The housekeeping team was rude and unprofessional, and on a couple of occasions our room was never cleaned. When we raised concerns, the staff showed little interest in fixing the issue, instead responding with dismissive rudeness from both housekeeping and other staff. The lack of cleanliness, bad customer service, and total disregard for complaints made the stay extremely disappointing. A five‑star hotel should provide cleanliness, professionalism, and hospitality, none of which were consistently present.
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