Dreams Aventuras Riviera Maya - All Inclusive

“Lugar para toda la familia”

The place is very pretty and safe for kids, a family atmosphere, but the room was very close to the lobby and bar, and you could hear music a bit loud from the nighttime activities.

Mauricio·एक हफ़्ते पहले

“Not as advertised or as expected”

The staff really made all the difference! ❤️ A special shout-out to Amelio, Natalia, Jazi and Dixieland! 🌟 Their warmth, friendliness and exceptional service made our holiday so much more enjoyable. They truly went above and beyond to make us feel welcome and looked after. The hotel is lucky to have such wonderful staff – they were definitely the highlight of our stay! ❤️👏🏼. Disappointing Experience – So Much Room for Improvement! Unfortunately, our holiday was let down by numerous issues throughout our stay. The food was not particularly good, and the restaurant service was extremely disappointing. We repeatedly struggled to get tables, and some of the waiters were rude, unhelpful and unwilling to accommodate guests. This is certainly not the level of service you expect from a hotel of this standard. The Swing Bar was closed, which was another disappointment. There were also huge numbers of mosquitoes, making the evenings uncomfortable. The swimming pools were in desperate need of a thorough clean, and there were even incidents of feet being cut, which is completely unacceptable and raises serious concerns about maintenance and safety. Despite the hotel having so many families with young children, there was virtually no entertainment for them, particularly in the evenings. There were no proper shows or activities to keep children entertained, which was incredibly disappointing for a family-friendly resort. What made this even more frustrating was that I spoke to over 20 other guests who had arrived throughout the week and were equally unhappy with many of the same issues. Clearly, these were not isolated complaints. Interestingly, things only started to improve during the final two days of our holiday, which proves that improvements could have been made much earlier. The biggest positive was the staff who genuinely cared. A special mention must go to Amelio, Natalia, Jazi and Dixieland, who were absolutely wonderful. Their kindness, professionalism and willingness to go above and beyond really made a difference. Amelio in particular made my husband's birthday extremely special. It's such a shame because the hotel has so much potential, but the overall experience fell well below expectations

Sarabjit·2 हफ़्ते पहले

The staff and the food were good, but the sea water was stagnant.

Abdiel·2 हफ़्ते पहले

“AMAMOS!!! Me encantó mi estancia!”

The staff were spectacular and the hotel was very pretty! It was a trip with my mom and we definitely felt super pampered from the moment we arrived. The staff are truly amazing! I highly recommend the preferred experience if you want to be much more isolated and relaxed, also because there are better drink options and better alcohol brands. We loved it! I would definitely come back! We had an incredible time and a large part of that was because of the great staff! JUANITA from the bar was a charm! The concierge was the best! The food is not the best, but there are some very tasty and good options. Honestly, if you think about value for money it’s okay!

Paulina·एक महीने पहले

We were fascinated by the service and that everything was premium, we had the preferred room with an ocean view, waking up to the sound of the sea is unforgettable.

Limbergh·एक महीने पहले